Well, the unit is fairly new and bluearc is diligently trying to fix things as fast as they can.
the problem is one of the core departments whose database is on the storage are pushing the management to consider other options.
And some of the universities i got in touch with have different storage system for different applications. So i have been asked to research if we are heading the wrong way by moving our applications to one centralized storage.
Thanks Mir -- http://www.freelists.org/webpage/oracle-l