N - Over many years of dealing with this problem what I have come to is a "split-the-difference" approach. What we do is send important error messages via e-mail once and then again and again at ever slower intervals -- much like the DBMS_JOB failure/reschedule algorithm. After the message has been sent out "N" times and not acknowledged, we stop sending it figuring that all we are doing is filling a mailbox. The resend interval, slowdown rate, and stop threshold is configured based on the error. This approach has served us fairly well. On 4/18/07, Norman Dunbar <norman.dunbar@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Morning Niall, >> ... or being alerted on the detection of a problem, and then not until it is >> resolved. If anyone uses the second approach I'd love to hear what tools you >> use. In a word, Nagios. It can be configured to send an alert when a service goes down, then repeatedly every n minutes and finally, an un-alert when the service comes back up. Alternatively, it can be configured to alert once on detection of the problem and again when it comes back up. When monitoring here, I get alerted every half hour until fixed. That's how we like it, so we have turned off the alerting once option. In addition, we can also set a time period in which no alerts should be sent out. Obviously, the 'eye candy' screen giving an overview of the system shows all problems all the time. Cheers, Norman. Norman Dunbar. Contract Oracle DBA. Rivers House, Leeds. Internal : 7 28 2051 External : 0113 231 2051 Information in this message may be confidential and may be legally privileged. If you have received this message by mistake, please notify the sender immediately, delete it and do not copy it to anyone else. We have checked this email and its attachments for viruses. But you should still check any attachment before opening it. We may have to make this message and any reply to it public if asked to under the Freedom of Information Act, Data Protection Act or for litigation. Email messages and attachments sent to or from any Environment Agency address may also be accessed by someone other than the sender or recipient, for business purposes. If we have sent you information and you wish to use it please read our terms and conditions which you can get by calling us on 08708 506 506. Find out more about the Environment Agency at www.environment-agency.gov.uk -- //www.freelists.org/webpage/oracle-l
-- Rumpi Gravenstein