Hi Folks, I can be reached at the number listed below; or by email. I have reached out to Sandor, and the process is quite straight forward to use a separate database, in the event the main one becomes unavailable. Rick from Bascom Palmer has the steps; but we are happy to assist you directly if needed. You may visit; http://www.merge.com/Support/Technical-Support.aspx to get phone number for support, open a ticket on the web, or to contact support via email. Let us know how we can help. Warm Regards, Bradley Yates Director Solutions Management- Eye Care Imaging Merge Healthcare 200 E. Randolph Street Chicago, IL 60601 P: 817.312.7245 E: brad.yates@xxxxxxxxx www.merge.com any image. anywhere. any time. Connect with Merge Healthcare PRIVACY STATEMENT: This message and all attachments are a private communication and may be confidential or protected by privilege. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the information contained in or attached to this message is strictly prohibited. Thank you. -----Original Message----- From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of studio c Sent: Tuesday, August 14, 2012 12:57 PM To: optimal@xxxxxxxxxxxxx Subject: [optimal] OIS Is there anyone from OIS on the list? thanks Carla