----- Original Message ----- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
Along with flexibility comes the inevitable confusion. How many people willneed that option compared to the number that might screw it up and have to call tech support. From the service perspective, I can see why manufacturers may want to limit settings that are more likely to cause confusion than solve problems for the majority. I get these calls all the time,
But in this case the options were already built into the players. It was the content producers that disabled those features, not the manufacturer, which caused the user - Cliff - to contact tech support. So in this case limiting options increased tech support calls!
John
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