Re: [nvda-translations] graphic/sound captchas for the assembla sign up process

Hi Ginger,

Thanks for the quick reply,

On Wed 04/07/12,16:33, Assembla Support wrote:
> I found your message to Assembla Support regarding captcha's through Google
> Alerts today. However, I did not find it in our support email. Maybe you
> have not sent it yet.

Sorry the address on 
https://www.assembla.com/spaces/AssemblaSupport/support/tickets might have 
changed since I stored the address into my addressbook.
I sent the email to AssemblaSupport@xxxxxxxxxxxxxxxxxxx
Thanks for picking up the email anyway.


> I wanted you to know that we also have difficulty with the captcha and the
> founder of Assembla had already asked that it be changed. I have created an
> internal ticket based on your request and his and we will have our
> developers look into fixing the captcha issues.

Please feel free to cc me, I am happy to provide user testing/feedback if the 
developers need any testing with actual screenreaders (both on 
windows and linux).


> I have also accepted the invitation for ahardus and they should not have
> any further issues accessing your team tools.

Great, many thanks.

> Let me know if I can be of further assistance.
> 
> Kind Regards,
> Ginger

Best wishes,
Mesar

> Assembla Customer Service
> Email: service@xxxxxxxxxxxx
> On Wed 04/07/12,10:17, Mesar Hameed wrote:
>> Dear Assembla support,
>> 
>> team: screenReaderTranslations
>> page: http://www.assembla.com/code/screenReaderTranslations/subversion/nodes
>> 
>> We are a group of international blind+other disabilities translators that 
>> use assembla as our platform for translating open source tools to 
>> help the blind use a 
>> computer. More recently we have noticed that assembla employs captchas to 
>> verify that the account creater is a person.
>> 
>> We have the following issues:
>> * Many of us do not have sighted assistance, so graphical captchas are 
>> unusable for us.
>> * the audio captchas don't seem to work, the website does not accept the 
>> text we hear.
>> * graphic or audio captchas are not really a a viable solution for 
>> blind+hard of hearing.
>> 
>> We wish:
>> * assembla to change its captcha system, to be based on mathematics or 
>> simple language questions.
>> "what is the colour of grass?"
>> "what is the colour of a bannana?"
>> "what is three plus five"
>> There are many websites on the web that employ this system.
>> 
>> * And in the meantime, we would be grateful if you could investigate what is 
>> wrong with the sound captchas.
>> 
>> 
>> Also can you please add:
>> username: ahardus 
>> email: ahardus@xxxxxxxxx
>> as a valid, accepted member of our team.
>> 
>> Please reply to all.
>> 
>> Thanks for your support.
>> Mesar

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