SECUR> Con artists use phone for the deaf to scam merchants.

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**************************************************************Con artists 
target phone system for deaf

Con artists are using a relay system designed to provide telephone services to 
the deaf in order to scam merchants. The relay system connects a deaf person 
with a human relay operator who reads typed messages to a phone call recipient, 
and relays the response back to the deaf person. Formerly, deaf people could 
only use the service through a special keyboard device, but the Internet now 
provides an interface similar to a chat session. However, scammers can use the 
system to place calls to merchants. The relay operator often filters out broken 
English, helping international scammers, while giving a sympathetic voice to 
the messages. The operators are required to keep details of conversations 
secret, and to refrain from interfering with calls, even if they know a scam is 
underway. MCI estimates that fraud calls account for 1% of calls on the system, 
but some operators claim they spend half their day relaying scam calls. The 
system, which is paid for by fees on long distance ca!
lls, can also give international caller inexpensive access to the United States 
phone system via the Internet, while the scams are starting to cut into the 
system's revenue. 

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