[muglo] Re: powerbook

Hello Hawk,

I have been being PowerBooks for 16 years, and dealt with a number of 
different stores. The first lesson is never buy from anyone you don't 
trust. Now you have discovered that your BestBuy purchase was not as it 
seemed, return it.

Buy from a reputable Apple dealer that will stand buy the product. I 
don't know Mac Outpost, but if people on the MugloList recommend it for 
after sales service, go there. Or Carbon Computing in Kitchener. (I am 
in Toronto, and CPUsed and Carbon Computing both have good 
reputations.)

Phone Apple to see if your wife can get an educational discount before 
going this route. But, run, don't walk, to return your BestBuy 
PowerBook first.

I would also say that I don't trust any piece of equipment that BestBuy 
(or FutureShop) sell at a discount. They don't have the technological 
expertise to tell if it is broken. And their extended warrantees are 
simply ways for the sales people to make more money.

Just my tuppence worth,

Biti


On Sep 20, 2005, at 11:04 PM, Hawk wrote:

> OK, here's my conundrum. I decided to buy a PowerBook. Checked out 
> Best Buy
> and they had one on sale. I didn't know until I decided to buy it that 
> it
> was used. (Needless to say I got a chuckle out of Dave's comments.)
> I am not computer literate and I was told not to worry a techie would 
> come
> to my place to set it up, hook up a camera and mike I had given to me
> recemtly, install the wireless, etc. And for about $460 I purchased 
> their
> extended warranty, which sounded pretty good and I thought necessary
> considering the cost of the powerbook. The promise of tech help and 
> setup
> support (at $150 or so cost, by the way) swung me. I was to call the 
> next
> day to set up an appt. When I called I got some techie in some other 
> city
> who told me the store has no one in my area that can work on Macs. No 
> one to
> set it up and, of course, that meant the long-term warranty would be
> worthless. "Sorry, but we have clerks that keep promising stuff we 
> can't
> deliver," the guy said. So I should take it back and get my money 
> back, I
> suggested. He said, "exactly."
>       So . . . I'm pondering.
>     Return it and go to another store, Mac Outpost or whatever since 
> near as
> I can tell I only save about $130 on the Best Buy buy. Return it and 
> cancel
> the useless warranty and see if anyone in the local store can fulfil 
> their
> promises. One guy seemed eager to do it when I bought the thing by he 
> way.
> Or simply cancel the warranty, keep the computer and see if there's 
> anyone
> out there who could help me learn the basics of the thing -I've  never 
>  had
> a laptop - hook up the camera, maybe the wireless etc.
>   I'm leaning strong toward taking it back and starting fresh. Jim
>
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