[muglo] Re: hispeed

On 11 May 2004, at 11:40 PM, James Bobik wrote:

> On 5/10/04 8:38 PM, "Ilbert Walker" <walker@xxxxxxxx> wrote:
>
>>
>> On 10 May 2004, at 7:01 PM, James Bobik wrote:
>>
>>> I experienced my service interruptions with Sympatico
>>
>> Can you elaborate on this a little, please  James?
>>
>> I use Sympatico HDSL  and think. like their parent, they are too big 
>> to
>> have any degree of customer/user friendliness.
>>
>> On the other hand, Roger's pre-emptive billing of the past turned me
>> off from them years ago
>>
>> Hobson's choice, I guess ?
>>
>>
>>
>> Ilbert
>>
>>
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> My service interruptions included being bumped off about 20-30 times 
> per
> day, problems with phone line noise due to a myriad of problems in the 
> area
> and problems with their authentication servers being down making it
> impossible to log on.
>
> I understand the billing problems...I've experienced the same with 
> both. But
> Bell is the monopoly carrier for local phone service and I find that 
> makes
> them a little too snooty for their own good. I usually made calls to 
> their
> central office in Montreal, remained on hold for at least 30 minutes a 
> pop
> only to get an inexperienced Level 1 tech who knew nothing about 
> networking.
> I would have to call back on an average of 2 to 3 times to have the 
> call
> escalated only to have a senior level tech solve the problem in about 
> 10
> seconds. Sometimes it pays to be persistent.
>
> Stick with cable. My professional opinion.  The speed is more 
> consistent
> (uploads/downloads), better customer service and easier to 
> troubleshoot. The
> price...still think all high speed carriers are too expensive. But I 
> never
> go above my monthly bandwidth limit and I'm always connected. Just get
> yourself a good router (can recommend one) and run antivirus updates
> constantly (PC only).
>
> Hope this helps



Yes thanks - it does !

I have experienced similar problems - including the Montreal one !!

Ilbert



>>

>
>            http://muglo.on.ca/
>


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