[muglo] Re: hispeed

On 5/10/04 8:38 PM, "Ilbert Walker" <walker@xxxxxxxx> wrote:

> 
> On 10 May 2004, at 7:01 PM, James Bobik wrote:
> 
>> I experienced my service interruptions with Sympatico
> 
> Can you elaborate on this a little, please  James?
> 
> I use Sympatico HDSL  and think. like their parent, they are too big to
> have any degree of customer/user friendliness.
> 
> On the other hand, Roger's pre-emptive billing of the past turned me
> off from them years ago
> 
> Hobson's choice, I guess ?
> 
> 
> 
> Ilbert
> 
> 
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My service interruptions included being bumped off about 20-30 times per
day, problems with phone line noise due to a myriad of problems in the area
and problems with their authentication servers being down making it
impossible to log on.

I understand the billing problems...I've experienced the same with both. But
Bell is the monopoly carrier for local phone service and I find that makes
them a little too snooty for their own good. I usually made calls to their
central office in Montreal, remained on hold for at least 30 minutes a pop
only to get an inexperienced Level 1 tech who knew nothing about networking.
I would have to call back on an average of 2 to 3 times to have the call
escalated only to have a senior level tech solve the problem in about 10
seconds. Sometimes it pays to be persistent.

Stick with cable. My professional opinion.  The speed is more consistent
(uploads/downloads), better customer service and easier to troubleshoot. The
price...still think all high speed carriers are too expensive. But I never
go above my monthly bandwidth limit and I'm always connected. Just get
yourself a good router (can recommend one) and run antivirus updates
constantly (PC only).

Hope this helps.



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