[muglo] Re: dial-up problems

on 12/19/02 2:01 PM, Mary at iMary@xxxxxxxxxxxx wrote:

> 
> Hi Teresa.
> 
> At 11:52 PM -0500 12/18/02, teresa sneddon wrote:
> 
>> My internet provider is Primus, and for about the last 3 weeks when I go on
>> the computer, it sometimes takes about 6 tries before I get connected,
>> although sometimes it will connect first time.
> 
> Hmm, so before 3 weeks ago you could reliably connect first try? If
> so, it seems as tho' something has changed, either with your computer
> or with your ISP. ISPs sometimes do make changes which can have an
> adverse effect on their customers' connections but since you have
> gotten no info on this from Primus, for now, it's best to look for a
> problem at your end, first.
> 
>> I thought there was something wrong with my computer, so I took it
>> to the Mostly Mac store to be checked out. It came back with a clean
>> bill of health,[..]
> 
> It would be helpful/interesting to know what was done to your
> computer to "check it out". Got any details?
> 
>> So, I went to Primus, and Iam sure you know what its like, I ended up
>> talking to three different people, at different times, all trying in their
>> own way to help me. The third person more or less telling me that he thinks
>> the problem is with my modem, that it needs to be upgraded, because my
>> problem is intermittent, or that I should try another provider!!
> 
> Yeah, pretty typical. ("Intermittent" problems are difficult, tho'.)
> 
>> My computer is an IMac OS 9., [..]
> 
> It would be helpful to know what model of iMac you have. So...
> 
> Colour?
> Processor Speed? (in MHz)
> Size of HD?
> 
> Are you using OS 9.0? (If so, you should go to Apple's website and
> get the free upgrade to OS 9.1 as soon as you get a chance.)
> 
> Apple has made available a number of little updates/improvements/ for
> iMacs depending on the model and the OS being used. One of these is
> called "Apple Modem Updater". You should make sure that you have made
> these changes to your iMac. More info here:
> http://docs.info.apple.com/article.html?artnum=58174
> 
> There are other things that can be done to investigate and solve
> modem/connection problems. But those can be discussed after you have
> provided more details, okay?
> 
> HTH - Mary
> 
> 
> 
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Sorry, but dont really know much about computers, I have an iMac DV + 450
colour Sage, does this make sense ? In the About This Computer it says I
have Version Mac OS 9.0.4, 128MB, Mac OS Rom 5.5.1
I will have a look at the Apple website, but not sure that I will understand
it, probably not. I do know that they checked out my modem at the store.
Teresa



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