[muglo] Toronto Star Ellen Roseman

Hey Biti, I think that's a great idea.  Should we complain about both 
Sympatico and Rogers?

In fairness to Sympatico, as mentioned by Bill McGrath, things can be 
worked out if you get hold of a supervisor at Sympatico.  Over the 
five years I've been with Sympatico, I've found there are a few of 
the techs over there who are genuinely helpful.  It's just the rep 
help is inconsistent.

Should a group of us contact this Ellen Roseman, or should we appoint 
a spokesperson?  How about you, Biti, or Ted Medzon?  Another 
possibility might be Ian Gillespie of the Free Press.  I know the 
Free Press used to use Macs; don't know if they still do.

I always think it's good to speak with one voice, and not be 
completely negative, e.g. mention that some of the Sympatico 
supervisors are helpful.  That is, rather than us bombarding Roseman 
all at once, we appoint one person to speak on our behalf, with an 
agreed-upon list of concerns?  I'm sure it won't be hard to come up 
with a list, just go through the archives.

I'm really pressed with a looming deadline right now (I'm having to 
work right through the long weekend), otherwise I'd offer to do it. 
Is there someone out there with some time who could do this?

I really don't welcome the hassle of switching from Bell and 
Sympatico and if a little media exposure will cause Bell and Rogers 
to rethink the direction they're going in, I'm all for it.

So, pls let me know.  Thanks.

Leith

>Hello Ted and other Muglos,
>
>Indeed it can be satisfying and effective to take your consumer 
>problems to a higher level. Another avenue is the media. Ellen Roseman 
>at the Toronto Star follows up on consumer complaints with companies. 
>She seems to have a good track record at getting resolution.
>
>A quote from her April 30 column: "When it comes to fast action, 
>nothing is better than a media call. But you can get attention just by 
>saying you'll go to the media if things aren't resolved"
>
>http://www.thestar.com/NASApp/cs/ContentServer?pagename=thestar/Layout/
>Article_Type1&c=Article&cid=1114813811978&call_pageid=970599109774&col=C
>olumnist969907621156
>
>Her consumer advocate e-mail is onyourside@xxxxxxxxxx
>
>Biti
>
>On May 21, 2005, at 12:56 AM, Ted Medzon wrote:
>
>>  I have read all your tales of woe. So far I have been fine with 
>>  Rogers, but
>>  I will keep my eyes open. I also use an outfit from Windsor for my 
>>  business
>>  DSL, Kelcom who use Allstream for their lines (now Manitoba Tel, MTS).
>>  You all should complain directly to your member of parliament, the 
>>  CRTC, the
>>  Free Press, Apple Canada, radio stations, and any other public group.
>  > They
>  > will only listen if you make it public.
>  > Ted.
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