[muglo] Re: Sympatico and OS X

Not a letter as such but a flier that will come with your phone bill. 
And the little disclaimer to consult their web site to make sure your 
settings are covered. And yes, they told me a long time ago they don't 
support Safari when I was going through my problems. And I can't 
remember the name of their one high speed on the dish/phone line combo, 
it is not Mac compatible.

So we just moved on and moved out.

Chow
Joan

On May 21, 2005, at 10:58 AM, Leith Peterson wrote:

> As some of you know, I have both a Sympatico (Casual) and ISP Canada
> (Dog Paddle) dial-up connection--10 hours a month for each.
>
> Because of my Casual connection with Sympatico, I cannot access a lot
> of their services, as I require a more expensive package to do so.
> For instance, I can't access their Getmail services.  Furthermore, I
> can't access most of the Sympatico website as I don't have Explorer
> or Netscape 6 or 7, or whatever it is they want.
>
> When I went to OS X, I had nothing but problems connecting with
> Sympatico.  I phoned Sympatico tech support.  The first rep was quite
> helpful, but then I started to get the runaround from the other reps
> and the end result, was they said they didn't support Safari.
>
> Sympatico tech support sent me this "help" email but it wasn't that
> helpful either.
>
> I'm still using OS 9 and have no problems connecting with Sympatico
> with it, but with OS X, I'm using ISP Canada.
>
> I'm reluctant to totally give up my Sympatico account, because I've
> had it for about five years now and it would be a real hassle for me
> to switch, as so many people know me with this address.
>
> Ralph and Joan:  Can you please elaborate on what you mean about
> their connections not being compatible with Mac?  Would this include
> OS 9 dialup?  Could you pls elaborate about this letter that you got?
>
> And Susan:  Do you think the same thing might be happening at Rogers?
>
> Pls let me know.  Thanks.
>
> Leith
>
> At 8:28 PM -0400 5/20/05, Ralph and Joan Winfield wrote:
>>  We got a letter
>> from Bell today and reading between the lines, their internet
>> connections will not be compatible with Mac much longer. In fact, one
>> of their high speeds isn't compatible with Mac now.
>
> At 8:45 PM -0400 5/20/05, Susan N. Dunbar wrote:
>> As I hooked the new one up, I realized that there was something wrong.
>> I phoned tech support when I couldn't get online only to be told that
>> Rogers does not support Macs!
>>
>> Needless to say I wanted to know where that new statement was written
>> and that I wanted to speak with someone who was a Mac user.  I didn't
>> ask where this guy was situated but I am sure it was the Maritimes
>> Centre that I had.  I did get through to a Mac user who was this guys
>> superior and he walked me through the resetting that I had to do with
>> the new Docsis modem.
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