[muglo] Re: Brother Printer Problem

Hi Leith:

Thanks for the info.

Brother has changed its toll-free number in Canada to 1-877-276-8437.

I couldn't find the System Folder and thus the Brother Print Monitor  
Documents - where should I be looking?

Cheers,

Kathryn

On Aug 29, 2004, at 4:52 PM, Leith Peterson wrote:

> I have a Brother printer HL1240, with an iBook running OS 9.2.2.
> I've also had problems trying to stop a print job with it.  Brother
> Canada has a toll free number, 1-800-853-6660, at least the last time
> I phoned them last year.
>
> Back in 2001, I found in the "Brother Solutions Centre":
>
> http://solutions.brother.com/Library/faq/printer/prfaq0026/ 
> prfaq0026.html
>
> a help sheet called "Print Jobs are Pending using a Mac via USB
> interface".  I don't know if it's still there or not.
>
> It says you are supposed to open the Brother Spool Folder in the
> Systems Folder, and drag all the items to the trash and empty it.  On
> mine, it's open the Brother Print Monitor Documents in the System
> Folder.  However, I found I had to restart, as the trash wouldn't
> empty, even when I pressed Control.  The items in the Documents
> Folder aren't locked, as I remember, so that's not what's stopping
> them from being trashed.  You might try holding down the option key
> when dragging to the trash--I've got a note about that, but I don't
> know if I tried it and it worked or not.
>
> I've been mostly printing pdf files where I have to select the pages
> I want to copy, so I haven't run into this problem lately.  However,
> I welcome any information you get from Brother on the topic, for, as
> I remember it, the trashing method didn't always work.
>
> It's important to increase the memory for the printer.
>
> Also, FYI, if you're looking to get your Brother printer cleaned down
> the road, I believe the only place in town that has the expertise to
> do it is London Business Machines.  They are in the process of moving
> to Oxford and Third.
>
> So, pls let me know if you find out anything more than I told you.   
> Thanks.
>
> Leith
>

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