[mso] saving in DOS

Dear Linda and group
       How does a word document get saved as a DOS document?  I help the 
elderly as you know and with this person she is intercepting her mail through 
our computers and she receives several documents at a time that she opens and 
saves onto a disk, however she saved this one file as a C document and when 
she went to open it word  could not read it when I went to help her I 
couldn't get it open - did not see it in the files - it was just on the 
file/open menu at the bottom and I seen that it had DOS in the titled doc -  
I couldn't figure out how it got into DOS - along with this she has printed 
out documents that have the formatting layout on it - like
Heading 1
 Default Paragraph Font
Windows 98 C/MyDocuments/ with either AutoRecovery (how does that happen) or 
with a bunch of little squares at the end  [] [] [] [] [][] [] [] something 
like this 
And three came like this:
ADBF5FA4-B389-11D6-A3F6-006008AF224A - what does all that mean?

She said she didn't do anything different?  Can anyone help me?
Thank You in advance, Beth
 


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