[mso] Re: same doc, different outcome

It's kind of hard to see what's going on using the pdf files....this is one
that's usually easier if you are actually AT the computer with the problem.


From what I can see in the pdfs, it seems to be just the info in the
header/footer area that is different in the two versions....and
header/footers are only visible in Print Layout view, NOT in Normal
View....and since you say it's machine specific and Print Layout view is
controlled by the printer driver, I would guess there's a bad printer driver
in that machine.  Try deleting all printers from that machine and
reinstalling one (just one) from scratch with a brand new printer driver and
see if that fixes it.  (Don't just let Windows update the current
driver...remove the printers completely and start from scratch)

Good luck. 


Linda
Linda's Computer Stop
http://personal-computer-tutor.com
ABC Free Ezine ~ Free Ebooks and Tutorials
*all outgoing mail scanned by Norton AV.  If you got a bug that looks like
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-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Winny Tirmarche (Advocatenkantoor Dewael & Partners)
Sent: Thursday, October 21, 2004 5:15 AM
To: mso@xxxxxxxxxxxxx; msofiles@xxxxxxxxxxxxxxx
Subject: [mso] same doc, different outcome

(this is a resend of my old message.)
 
 
Hi all,
 
I have a question concerning a document word.
I
 have made a new template for the stationary we use at our office (local
network, sbs 2000). It is one document, stored in a central place, to be
used by everyone when composing letters.
 
It works well on all computers except one. 
 
When this computer opens the document in word, it looks completely
different than on other computers.
 
When the user who normally uses this workstation, works on another
computer, the document opens up fine.
All users who uses this computers experience the same problem however.
So I guess it is not a user problem.
 
This computer was a win98 one with office2K, but in order to fix the
problem (I thought some normal.dot file was the problem) I installed
windows xp with office xp starting from a complete format of the drive.
The problem stays...
 
I'm completely at loss at what could be the problem!
 
 
I have uploaded two pdf-files so you can see the difference, along with
the original .doc file, at 
 
original word doc: http://www.smartgroups.com/vault/msofiles/Word/0b.doc
wrong doc (pfd format):
http://www.smartgroups.com/vault/msofiles/Word/wrong0b.PDF
right doc (pdf format):
http://www.smartgroups.com/vault/msofiles/Word/right0b.pdf
 
 
The "wrong" file is printed from this computer, the right one from mine.
 
Is there anyone who can help?
Winny Tirmarche


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