[mso] Re: Word 2007 crashing

Geoff,

That worked perfectly! I'm going to bookmark that link in case it happens
again! Took a minute or so to fully open up, but the document I tested it on
was opened when I double clicked on it. Thanks so much!

-----
Tim


-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Geoff Culbertson
Sent: Saturday, November 07, 2009 3:31 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Word 2007 crashing

Tim,

I had a similar problem to you, with documents opening and being unable to
move the cursor except with the arrow keys. I contacted Microsoft at the
time and they just told me my login had become corrupted and to create a new
login. However some months later I came across a Microsoft KB article which
obviously showed lots of people had had the same problem. The KB article
took you through how to get rid of the problem and it worked. Go to
http://support.microsoft.com/?kbid=940791#letmefixit

Hope this works for you!

Regards

Geoff



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