[mso] Re: Word 2007 crashing

Linda,

Sadly, that didn't work. After deleting normal.dot I pulled up the paper I
was writing for class, and not only did Word open without a blank document
or my paper (as would be expected), it just opened without a document (I had
double-clicked on the .docx file). I discovered as I began making suggested
edits that I could not click to move the cursor within Word - I had to use
the arrow keys on the keyboard. I couldn't highlight anything either. I was
able to save my changes, but right after I clicked the X to close word, it
said Microsoft Office was checking for a solution to this problem, then came
up with Microsoft Word is restarting, at which point I just clicked Cancel.
None of the other Office applications are having this problem, and I am
using Outlook 2007 and PowerPoint 2007 frequently.

-----
Tim

If you got the message about normal.dot being changed, then that could be
what's causing the problem ... try deleting or renaming normal.dot and see
if that fixes the problem.


Linda

*********************************
Linda F. Johnson
Linda's Computer Stop
http://personal-computer-tutor.com

-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Tim Schoon
Sent: Friday, November 06, 2009 1:41 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Word 2007 crashing

Hi all,

Whenever I load up Word 2007, it either opens without opening an existing
document or a new one; or it'll outright crash and close. Any idea what
might be causing this? I have already attempted a full uninstall and
reinstall of Office, and re-updated it with the latest updates and yet it's
still crashing or opening up without a document. There was recently a prompt
about changes to Normal.dot saved, and I haven't made changes. I have run a
full virus scan, and have 2 real-time checkers running (Malwarebytes and
Norton 360). Yet this persists. Any idea on what's wrong or how to fix it?

-----
Tim


*************************************************************
You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or 
MicrosoftOffice@xxxxxxxxxxxxxxxx

To send mail to the group, simply address it to mso@xxxxxxxxxxxxx

To Unsubscribe from this group, visit the group's homepage and use the dropdown 
menu at the top.  This will allow you to unsubscribe your email address or 
change your email settings to digest or vacation (no mail).
http://www.freelists.org/webpage/mso

To be able to share files with the group, you must join our Yahoo sister group. 
 This group will not allow for posting of emails, but will allow you to join 
and share problem files, templates, etc.:  
http://tech.groups.yahoo.com/group/MicrosoftOffice . This group is for FILE 
SHARING ONLY.

If you are using Outlook and you see a lot of unnecessary code in your email 
messages, read these instructions that explain why and how to fix it:
http://personal-computer-tutor.com/abc3/v28/greg28.htm
*************************************************************

Other related posts: