Thanks to Neil & Paul for the suggestions. He has restore turned off and I tried the repair when I went to his office. When trying repair, we get a message that the repair failed. Any other suggestions before we uninstall and reinstall? I am concerned about his outlook. Is there a way to uninstall Office except Outlook? A friend of mine called the other day and told me he "broke" Word. After some questions, he told me he had a document that required borders. Word asked him if he wanted to install it. He said Yes and proceeded to use his Office XP CD instead of Office 2003 CD. Now each time he loads Outlook or Word, he gets an error message that says, MS Office Word 11.0 "an error has occurred and this feature is no longer functioning properly. Pls run setup and select repair ." to restore this application." I uninstalled the version of Word XP he installed and tried to reinstall Word 2003 but I get a message that says "Install failed" he has a number of outlook addresses and rules. If we uninstall Office and reinstall it, will he lose all his Outlook settings? I remember something in this group about an "eraser" for Office. Do you still need to use that on Office 2003? I'm struggling with this for him. Any suggestions would be appreciated. ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************