[mso] Re: Word 2002 + SP3 - problem printing to HP printer

Hi Candi

I'll give it a try but I really don't think that's going to be the problem
as the other PC on our network (the one the printer is directly connected
to) seems to be working fine.  It seems to be a problem at my end -
sometimes Word doesn't even find the printer even though it is available
through my network connections.

FYI It's an Officejet Pro 1150 with duplex and extra paper tray.  Great
machine otherwise!

Thanks anyway.

Anne

-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Candi Thomas
Sent: 22 September 2004 16:13
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Word 2002 + SP3 - problem printing to HP printer


We use HP printers exclusively here in our office and see this issue
occasionally.  The printer has tray settings for size and paper type - for
example, ours are: Tray 1 - Letterhead/Letter Tray 2 - Bond/Letter Tray 3
- Draft/Letter

If someone prints on legal paper from one of those trays, it changes the
tray setting to Legal from letter.  Or, occasionally, someone will just
start pushing buttons to get their print job to come out and end up
changing the paper type, so both Trays 1 and 2 are set to letterhead.
When that happens, the printer thinks it can print your letterhead from
either tray and it will be fine, since it's set to letterhead.

I recommend checking your tray settings through the printer itself.  What
model is it?

~Candi

>>> anne.robson@xxxxxxxxxxxxxx 09/20/04 12:30PM >>>
Having problems with my Word/HP Officejet combo.  The printer has a 2nd
paper tray which we used for letterheads and also a duplex unit.

All was fine until the printer was replaced under warranty, which
coincided with it being linked to the other PC on our little network
rather than my PC.  Now, all my templates which were carefully set up so
that business letters print the first page on to letterhead and the
subsequent sheets on to plain paper aren't behaving properly.  What I get
is all the pages of the first copy goes on to plain paper and sometimes
the first page of a second copy goes to the headed paper and the rest to
plain paper.  Other times I try to force a first page to a specific paper
tray and it ignores it totally.

This is proving very frustrating as I have to cross the office to the
printer to keep adding letterhead to the right paper tray, then it will
decide all of a sudden to play the game so I get pages 1 and 2 printed on
letterhead!

I have tried uninstalling and reinstalling the printer and have updated
the drivers but no success.  Any other suggestions would be extremely
valuable!

Anne


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