[mso] Re: Word 2002 (Error on opening file)

Michael,

Is it one particular file that causes the problem, or any file? Can you
create a blank document, save it and reopen it?
        If not all files, then suspect a corruption in some files.
        If opening any file causes it to fold up, try renaming all the
copies of NORMAL.DOT that you can find on your machine.

Close Word.  
Use Search to find any instances of NORMAL.DOT (Ideally, there should only
be one!). 
Rename it/them to NORMAL.OLD. 
Start Word.

Does the problem persist?

Andrew 
 

> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx 
> [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of MMaunsell@xxxxxxx
> Sent: 22 April 2006 09:54
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Word 2002 
> 
> I have a problem with crashing.  Having opened Word, when I 
> try to  open a file it crashes.  The first few times I got a 
> response from MS to  the query that it might be that I needed 
> updates.  I have done that and  also have tried repairing and 
> uninstalling/reinstalling both Word and the whole  of MS 
> office (XP Professional).  The problem persists.  Any  ideas?
>  
> Michael
> 

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