[mso] Word 2002

I have a problem with crashing.  Having opened Word, when I try to  open a 
file it crashes.  The first few times I got a response from MS to  the query 
that it might be that I needed updates.  I have done that and  also have tried 
repairing and uninstalling/reinstalling both Word and the whole  of MS office 
(XP Professional).  The problem persists.  Any  ideas?
 
Michael

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