See this article: You are prompted to save the changes to the Normal.dot or Normal.dotm or Normal.dotm global template every time that you quit Word http://support.microsoft.com/kb/291352 Dian D. Chapman Technical Consultant & Microsoft MVP, MOS Certified Instructor, Editor/TechTrax Ezine, Technical Editor/Word & Office 2007 Bibles https://mvp.support.microsoft.com/profile/Dian.Chapman Dian's Soldiers' Site http://www.mousetrax.com/Angels Free Word Tricks eBook: http://www.mousetrax.com/books.html Learn VBA the easy way: http://www.mousetrax.com/techcourses.html Free Computer Tutorials: http://www.techtrax.us -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of David Grugeon Sent: Sunday, January 31, 2010 7:36 PM To: mso@xxxxxxxxxxxxx Subject: [mso] Prompt to save changes to Normal.dotm I am getting a prompt to save changes to Normal.dotm even when I just open word and close it. Every time I close Word I get the prompt. I have deleted or renamed all startup templates and disabled addins in trust center. If I start using /a it is OK. I do not know where else to look for the rouge program which is, presumably, altering a toolbar or something each time I start. The only clue is that there was a tab "Add-Ins" with an item on it called, I think, something Toolbar, which was always unclickable. This has now disappeared, not sure why. MS Office diagnostics says no problems. Best Regards David Grugeon Grugeon Consulting (07) 3263 7786 ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, visit the group's homepage and use the dropdown menu at the top. This will allow you to unsubscribe your email address or change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to share files with the group, you must join our Yahoo sister group. This group will not allow for posting of emails, but will allow you to join and share problem files, templates, etc.: http://tech.groups.yahoo.com/group/MicrosoftOffice . This group is for FILE SHARING ONLY. If you are using Outlook and you see a lot of unnecessary code in your email messages, read these instructions that explain why and how to fix it: http://personal-computer-tutor.com/abc3/v28/greg28.htm ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, visit the group's homepage and use the dropdown menu at the top. This will allow you to unsubscribe your email address or change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to share files with the group, you must join our Yahoo sister group. This group will not allow for posting of emails, but will allow you to join and share problem files, templates, etc.: http://tech.groups.yahoo.com/group/MicrosoftOffice . This group is for FILE SHARING ONLY. If you are using Outlook and you see a lot of unnecessary code in your email messages, read these instructions that explain why and how to fix it: http://personal-computer-tutor.com/abc3/v28/greg28.htm *************************************************************