[mso] Re: Outlook XP question - distribution list

Elise,

It sounds as though the lists are read-only (Microsoft are rubbish at
reporting the real cause of a problem).  Ignore the last two sentences and
it begins to make sense, perhaps.

One reason that the list might be read-only is that someone else also has
Outlook open.  That could lock her distribution lists for editing but not
for reading when sending mail.  If she has, however, been able to add names
to the lists under similar circumstances .. i.e. while other people are
using Outlook, then that may not be the problem.

Try copying the .pst file containing the shared contacts and putting it in
an area which only she accesses.  Get her to open that file and see if she
still is unable to edit the lists.

Andrew

-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
Behalf Of Elise C. Miller
Sent: 28 June 2005 14:05
To: mso@xxxxxxxxxxxxx
Subject: [mso] Outlook XP question - distribution list


I have a client using Outlook XP.  Everyone at the organization has
access to a public folder containing contacts.  As the list of people
has grown, she has created distribution lists separated alphabetically -
A-F, G-M, etc.  She has had to create a second A-F list because there
were too many items in the first one, and all of the lists work properly
- she uses them to address mass emails and they go out, no problem.

The issue she is having is she wants to delete a few email addresses
from the older A-F list (the one that has more names on it than the
newer A-F list).  When she tries to open the list so she can edit it,
she sees the following message: "Can't open this item.  Out of memory or
system resources.  Close some windows or programs and try again."

She has closed all the other apps running, restarted Outlook and
restarted her computer, but nothing helps.  Is this a known issue with
distribution lists, and is there a way around it so she can remove the
addresses she wants to take out?

I should also note that she did use this A-F list to send an email, and
this problem is not preventing emails from going out - it's simply an
issue of not being able to edit the contents of the list.

Sorry for the long email and thanks in advance for any suggestions.
Elise


                
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