Not sure if this relates to Outlook Express (as the subject indicates), or to Word, which the text indicates. If it's to Word, then do a "Find Files" on your computer for the normal. dot file (this is Words default template - which all too often gets corrupted), once it's found, rename it and try to start Word. If this doesn't work, you may need to do a reinstall to some level - let us know what versions you're running and I'm sure someone on the list will have a few pointers. HTH, Dave. -----Original Message----- From: Lmboeve@xxxxxxx [mailto:Lmboeve@xxxxxxx] Sent: 20 December 2002 11:51 To: mso@xxxxxxxxxxxxx Subject: [mso] Re: Outlook Express my word is screwed up. it keeps coming on with a message that it has to shut down and i can't open anything. help. laura ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************