Hi Linda, I think I know the setting you are talking about, and I thought I already checked on that one, but can you confirm it for me? Is it in this location: Tools-Options-Other-Advanced (under Preview pane)? If so, she has that one set up correctly -- the box labeled "mark messages as read in preview window" is unchecked. It's as if there is a glitch in this client's Outlook -- I ran a Detect and Repair but no dice. Is there anywhere else it could be? Thanks, Elise -----Original Message----- From: Linda F. Johnson [mailto:linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx]=20 Sent: Monday, September 22, 2003 2:50 PM To: mso@xxxxxxxxxxxxx Subject: [mso] Re: Outlook 2002 problem - & apologies for my earlier nonsense message Is she using the preview pane? If so, there's an option to mark previewed messages as read. When she goes into any folder that has the preview pane turned on, the first message in that folder would be previewed...so she needs to turn that option off.=20 Linda F. Johnson, M.A., MOS Linda's Computer Stop http://personal-computer-tutor.com Free e-Books, Newsletter, and tutorials -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Elise C. Miller Sent: Monday, September 22, 2003 2:28 PM To: mso@xxxxxxxxxxxxx Subject: [mso] Outlook 2002 problem - & apologies for my earlier nonsense message Hi folks, I just realized that my earlier message with subject line "Really weird problem in Outlook 2002" came through as complete gobbledygook, hence the fact that I got no responses. I have no idea why it did that and apologize for clogging all of your mailboxes with that garbage. Here is my problem: I have a client running Outlook 2002 on Windows XP. Her Outlook is on an Exchange server. Recently her emails have begun essentially marking themselves as read after about 1.5 minutes. So a new message will come into her inbox, and it is showing up bold as new messages do, but if you sit and watch the message without doing anything (i.e. don't click on it, or open it, or anything), it suddenly becomes a read message - i.e. isn't bold anymore. At no point has the message been clicked on or selected in any way. It's totally weird. I've gone through the View settings and selected 8 point Tahoma bold as the font for unread messages, but it still happens. Has anyone else seen this behavior before? Thanks in advance for your help. Elise ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to=20 mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************