[mso] Re: Office won't always launch.
- From: "Dian Chapman" <dian@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Sat, 10 Aug 2002 09:18:32 -0500
Turn off the Norton Office addin. It doesn't little/nothing to protect
office and is known to cause problems. Here's a Word MVP FAQ on the subject:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
Dian Chapman
Technical Consultant, Instructor,
Microsoft MVP & TechTrax Editor
Word AutoForm eBook: http://www.mousetrax.com/books.html
Tutorial web site: http://www.mousetrax.com/techpage.html
TechTrax Ezine: http://www.mousetrax.com/techtrax/
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
Behalf Of Helga Segal
Sent: Saturday, August 10, 2002 5:01 AM
To: Microsoft Office List
Subject: [mso] Re: Office won't always launch.
Thanks Linda
When this happens, it affects all the MS Office programs and nothing
else. Other programs work fine and never have this problem. It
doesn't seem to matter whether I have started up other programs or not.
If a Office program is the first thing I start after booting up, or if
i'm running other things when I start an Office program... that doesn't
seem to matter.
The first time this happened was months ago, so it will be hard to
remember newly installed software from that time... Norton Antivirus
did find something a while ago, perhaps this may be damage from that
episode...
This computer is at home on a "always on" DSL line. I run Norton
Antivirus in the background all the time, and scan for viruses
regularly. I use the Zone Alarm firewall. But I've been using those
things for years, and this problem doesn't date back that far.
At first this was a once in a while problem, but now it's more like
every other time I boot up. Often enough to become annoying. I'll try
deleting the temp files and re-installing MS Office on top of itself,
and see if that helps.
Thanks.
On Fri, 09 Aug 2002 19:10:51 -0400, "Linda F. Johnson"
<linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx> said:
>
> Helga....does this happen with any other programs other than Office
> programs? Does it happen with ALL the Office programs? Are you
> running
> any other programs in the background when this happens? Have you tried
> deleting temp files?
>
> I'm thinking this sounds more like a Windows problem then an Office
> problem (since rebooting seems to give you some relief). Have you
> tried
> reinstalling Office 97 right over top of itself? Any chance you could
> upgrade to Office 2000?
>
> Can you remember what the last thing you did was BEFORE this started
> happening? Installed some other software, maybe, that could be running
> in the background and conflicting with Office? Like maybe an Antivirus
> program?
>
> Is this at home or at work on a network?
>
> Sorry for all the questions, but the more specific details you give,
> the
> better chances of locating the cause of the problem.
>
> Linda
> Publisher ~ ABC ~ All 'Bout Computers
> Owner ~ Linda's Computer Stop
> http://personal-computer-tutor.com
> FREE MS Office eBook Tutorial
> http://personal-computer-tutor.com/library.htm
>
>
>
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of Helga Segal
> Sent: Friday, August 09, 2002 6:55 PM
> To: Microsoft Office List
> Subject: [mso] Office won't always launch.
>
>
>
> Hi everybody.
>
> I use Office '97 on Windows 2000 Pro. Periodically, when I boot up my
> computer and then start up an MS Office application (Word, Excel,
> whatever), it will take a very long time for the application window to
> come up, and then the application doesn't work. By "not working" I
> mean that if I click on any of the icons or menus or try to type in the
> window, nothing happens. When I try to close the application, I get a
> warning, "Application is not responding." And in the window that has
> that warning messasge, there is the option of closing the program.
> Either I use that or Windows Task Manager to close the program, because
> if I try closing the program by clicking on any of the usual parts of
> the applicaton window, nothing happens. It won't close on it's own.
>
> If I launch the application by double-clicking a file, the same thing
> happens, and I get a message like this:
>
> "Can not find the file ['C:\Pathname\Filename of the file that I double
> clicked on] (or one of its component). Make sure the path and filename
> are correct and that all required libraries are available.
>
> Then I just have to close the application.
>
> If I reboot Windows 2000, then it may or may not correct the problem.
> I just have to keep rebooting until it works. But rebooting is the
> only thing that I've tried that fixes the problem. It's happening more
> often now than it used to.
>
> Anybody got a clue?
>
> Helga Segal
>
Helga Segal
helga@xxxxxxxxx
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