Well...I'm not sure which MS Knowledge base article you found, but what exactly doesn't work? Here's one article I found: http://snurl.com/21sz Here's another: http://support.microsoft.com/?kbid=3D254841 Then I found this one, which even says that the setup stops responding before it gives the error, which is what you seem to be saying is = happening to you, so maybe this one is the one you need: http://support.microsoft.com/default.aspx?kbid=3D297920 And you also said you searched Google "to no avail"....well I searched google for "office error 2755" and came up with 10 PAGES of matches...so it's possible what you need is in there...here it is: http://snurl.com/21t1 And, if all else fails, why don't you do what the error message says and "contact product support"? Good luck Linda Publisher ~ ABC ~ All 'Bout Computers Owner ~ Linda's Computer Stop http://personal-computer-tutor.com FREE MS Office eBook Tutorial http://personal-computer-tutor.com/library.htm =20 -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On = Behalf Of Shelley Turk Sent: Thursday, August 14, 2003 3:33 AM To: mso@xxxxxxxxxxxxx Subject: [mso] Office Install Problem Hello Everyone, I am trying to install MS Office on an XP Machine and the setup hangs = and then there is an error that the setup has abeen terminated prematurely = and then error 2755 and says to contact product support. This is a fresh install of Office and I searched Google, but to no avail. Please.... = can someone help me! I looked up MS Knowledge base but their fix..well = doesn't. Regards Shelley ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************