[mso] OFFICE 2007 STANDARD - OUTLOOK/CONNECTOR SYNC PROBLEMS

I went wireless in November, changed my email to Live, and figured that with
my Outlook Express, I could access my Live email account.  When it did not
work, I contacted MS and they told me that I had to use MS Office with a
free MS program called Connector.  So I bought MS Office 2007 Standard and
installed the software and then downloaded and installed Connector.
 

I set up my accounts and started outlook.  I believe, (although I am not
absolutely sure) that everything worked.  However, shortly after I ran the
program, I started to get sync errors.  I imported all my old emails and the
address book from Outlook Express.  And I believe that is when my Sync
problems started.  I think that the system was trying sync before it
completed the import of my old messages and address book.

 

Now, every time Outlook communicates with my Live email account I get a sync
error for every change I have made.

 

I can send and receive emails.  When I send a message it goes from the
?Outbox? folder to the ?Sent Item? folder.  This is what it should do, but
later when Outlook tries to Sync with my Live email account, I get a sync
error and the message is moved from the ?sent item ? folder to the ?Sync
Issue sub-folder ?Local Failures?.  During the sync process, no changes are
made to any folders in my Live email account.

 

I contacted MS Connector tech support and they worked with me for a week or
so and then they said I should contact MS Office tech support.  I did and
worked with them for a month and I got absolutely nowhere.  I finally told
MS, I would have to try and find a fix for the problem myself.  There was
also a timing problem as the MS tech support person was in China, Taiwan or
somewhere in that time zone.  Also the person?s English was not too good and
sometimes I had to guess what the person was trying to say. 

 

Following tech support?s directions I ?removed and reinstalled? Office three
or four times without any change to my sync errors. On my own, I created a
different Live email account and got the same sync errors.

 

The last time I removed and reinstalled Office, MS tech support told me that
we would completely remove Office.  I don?t think everything was removed as
during the initial startup, my emails and address book appeared and it had
the same mail account as before.

 

I need help!  First, I would like to fix my sync problem as it would be nice
to make it work like it is supposed to.  But if I can?t fix it, I would like
to disable the sync function and just keep my local email information in my
computer and just use the Live email account like an ISP.

 

I would love to hear from anyone that has some idea of what I should do to
make this system work like it is supposed to or how to turn off the sync
function.

 

Thanks,

 

John of MS

 


No virus found in this outgoing message.
Checked by AVG Free Edition. 
Version: 7.5.516 / Virus Database: 269.20.9/1293 - Release Date: 2/22/2008
9:21 AM
 

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