[mso] Re: MS Word Won't Open
- From: Wilson Baptista Junior <maninhowilson@xxxxxxxxx>
- To: mso@xxxxxxxxxxxxx
- Date: Sun, 09 Jan 2011 10:43:41 -0300
CCleaner in its default configuration does have a problem with Office 2000. If
I remember rightly, it has to do with the option to clear index.dat files, and
not with registry cleaning; in Office 2000 Microsoft resorted to using
index.dat files, previously used only to store things like cookie settings, to
store a few of the settings for Office 2000 instead of placing them on the
register (a strange decision). After CCleaner deleted those files, invoking
Office caused the message that it hadn't been completely installed and you'd
have to insert the original CD and let the installation repair itself. This
caused me no end of trouble when I used Office 2000 until I was able to
determine the cause and uncheck the option.
This doesn't happen with Office 2007 and 2010 anymore. I can't vouch for 2003,
because I skipped it.
Wilson
At 17:12 08/01/2011 -0800,Jonathan Drawer wrote:
>The usual location for the default installation of Office is in a folder at
>c:\Program Files\Microsoft Office\Office.
>When using CCleaner the location of the backup file for the registry is
>usually specified when running. The name of the file ends in ".reg" so you
>could search your drive for such files.
>
>Since you state that you uninstalled and reinstalled the software (Office? or
>CCleaner?) then I would be careful choosing to restore a backup version of the
>registry that was created before you performed steps that also changed the
>registry.
>
>Jonathan
>
>--- On Fri, 1/7/11, sted47@xxxxxxx <sted47@xxxxxxx> wrote:
>
>From: sted47@xxxxxxx <sted47@xxxxxxx>
>Subject: [mso] MS Word Won't Open
>To: mso@xxxxxxxxxxxxx
>Date: Friday, January 7, 2011, 5:22 PM
>
> This is what has taken place.
>I donwloaded CCleaner. In using this software it suggested that I clean the
>registry. When I clicked on it, it made a backup copy of the registry. It made
>the copy so fast that I did not see where it was saved to. I can't find it.
>I then attempted to open MS Word (Office Pro 2000). The only thing that
>happens is the blue logo apprears on the screen.
>I have tried the normal.dot. This did not work.
>I have uninstalled and re-installed the software. Still does not work.
>I can open Word via winword.exe /a.
>I was told to go to the Word startup folder. I don't know how to find it.
>I am using XP Pro.
>Can anyone out there help me.
>Thanks
>Steve
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