This is what has taken place. I donwloaded CCleaner. In using this software it suggested that I clean the registry. When I clicked on it, it made a backup copy of the registry. It made the copy so fast that I did not see where it was saved to. I can't find it. I then attempted to open MS Word (Office Pro 2000). The only thing that happens is the blue logo apprears on the screen. I have tried the normal.dot. This did not work. I have uninstalled and re-installed the software. Still does not work. I can open Word via winword.exe /a. I was told to go to the Word startup folder. I don't know how to find it. I am using XP Pro. Can anyone out there help me. Thanks Steve ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, visit the group's homepage and use the dropdown menu at the top. This will allow you to unsubscribe your email address or change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to share files with the group, you must join our Yahoo sister group. This group will not allow for posting of emails, but will allow you to join and share problem files, templates, etc.: http://tech.groups.yahoo.com/group/MicrosoftOffice . This group is for FILE SHARING ONLY. If you are using Outlook and you see a lot of unnecessary code in your email messages, read these instructions that explain why and how to fix it: http://personal-computer-tutor.com/abc3/v28/greg28.htm *************************************************************