[mso] Re: Get Office programs to stretch across a widescreen

The built-in recovery is on a hard drive partition. Invoke it, and the recovery 
program formats the hard drive, replaces the Windows and driver files, and 
replaces the program files for the programs that came with the computer. In 
other words, you restore the computer to the way it was when it was new. So the 
drivers are all correct. I then updated everything, reinstalled any additional 
programs she had, and restored her data.

The only thing useful I got from her is that the Word ruler doesn't stretch 
across thje entire screen. But note that I said this affected all Office 
programs on the computer.

I've asked her to bring the computer back in, but she didn't want to.

Joel


>I'm glad that Dave took first stab at this one because I also was somewhat
>bewildered as to what was going on. I'm not sure what the "built-in recovery
>program" could have been and how that helps clean up an infected computer. I
>also thought that perhaps the video driver was the wrong one for the
>widescreen monitor which needs to run at its own native resolution and not
>one of the standard SVGA resolutions. But if everything else were running
>and looking just fine and that it was only Word that was running in a small
>window, then I'd say the user needs a little brush-up on some basic Windows
>training. Tell her to right click on the Word icon and select Properties.
>Then set the Run options from Normal Window to Maximized. In other words,
>the problem exists between the keyboard and the chair.
>
>Brian
>

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