[mso] Anyone know Word in Ohio and need a job?

 Below is an email I received asking me if I knew anyone interested in this
job so I'm forwarding it onto this group.  The link she is referring to has
been addressed and I told her I would post this to the group myself.  If
anyone is interested, contact her directly and good luck.

Linda
Linda's Computer Stop
http://personal-computer-tutor.com
ABC Free Ezine ~ Free Ebooks and Tutorials
*all outgoing mail scanned by Norton AV.  If you got a bug that looks like it
came from me, it did NOT!


________________________________

From: Kim Horvath [mailto:kim_h@xxxxxxxxxxxxxxxxx]
Sent: Thursday, September 23, 2004 12:36 PM
To: 'linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx'
Subject: internet search



Linda,

I am a recruiter in Cleveland, Ohio.  I was on the internet searching out
consultants and stumbled onto TechTrax. I read your profile and it indicated
that you run one of the largest Office user support groups on the web
(http://www.freelist.org/webpage/mso).  But, when I clicked on this site I was
redirected to someone else’s portal.

We have a local client that needs 2 level 1.5 Help Desk Support types
(possible more).  This is an OPEN ENDED CONTRACT, to be done onsite in
Northeast Ohio.    Below is the contract description:

Should have MS Word, especially Styles, Numbering & table of contents, and at
least 2 of the Following R’s
         Required
   Lotus Notes
   WindowsXP
   Citrix
   MS Office

DISCOUNTS / SPECIAL ARRANGEMENTS

2nd Shift   Hours: 2:30 pm to 10:30 pm.
3rd Shift   Hours:  10:30 pm to 6:30 am (approx.)

NON‑TECHNICAL REQUIREMENTS
Must have at least 2 yrs exp. as a HD analyst.
Must have strong Communications skills and be able to work in a team
atmosphere.
Must be able to work on multiple issues in parallel with changing priorities.
Must be a people person who can deal with angry users over the phone.
Outstanding technical skills and must be able to quickly learn new software.

Will provide actually LEVEL 1.5 support.
Legal experience is a plus (Required for 1 or 2 of the people).
They will be tested on their Word Skills as part of the interview process.



RESPONSIBILITIES / JOB REQUIREMENTS

Will assist CSG representatives with more complex skills that do not require
escalation to Level 2.

Will work with end-users on tickets needing greater depth of knowledge or more
time (over 15 minutes) than expected of the initial call taker.

Will assist in taking direct end-user support calls as needed.

Will assist the Leads and Knowledge and Communication Lead with technical
issues and clarifications.



I thought maybe you might be able to direct me to a website for these types of
individuals.  Any help will be greatly appreciated.



Kim Horvath

Recruiter

S & P Solutions

35000 Chardon Road

Second Floor

Willoughby Hills, Ohio  44094

440-918-9111

440-918-1429 fax

kim@xxxxxxxxxxxxxxxxx

www.sps-solutions.com <http://www.sps-solutions.com/>







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