[modeleng] Re: 4QD

Hi All,

I have spoken to I think it was Richard at 4QD and his explanation for the 
e-mail system is that it allows him more time to give a better reply to any 
queries. Also if he spent all day answering every telephone query as they 
came in he would never have any time to run his company.

I have found them a very fair company especially when I overloaded one of 
their speed contollers such that it got so hot, all the solder melted off 
the circuit board but not a component was damaged. The technical report that 
came back with the repaired unit was hilarious but accurate.

I now always fit bigger heat sinks with a cooling fan on the Mosfets to make 
sure it doesnt happen again.

Their speed controllers are good.

Regards

Clif

.


----- Original Message ----- 
From: "R.L. Roebuck" <rlr20@xxxxxxxxxxxxxxxx>
To: <modeleng@xxxxxxxxxxxxx>
Sent: Monday, July 21, 2008 11:46 PM
Subject: [modeleng] Re: 4QD


> On Mon, 21 Jul 2008, Dennis Rayner wrote:
>
>> They certainly don't want to TALK to
>> anyone and I find that very customer unfriendly.
>
> Hi there Dennis,
>
> I know what you mean, but it is possible it's run as a sideline (ie the
> person has a day job and so can't be on the phone during normal business
> hours).
>
> Also, as I've mentioned before, a lot of our model engineering suppliers
> have more potential customers than they can deal with, so if they prefer
> to be 'phone phobic' then that is their way of wittling down their
> customer base to a more workable number.
>
> I have to admit that as a professional engineer, I can see their point of
> view. In a typical month I send out and respond to around a thousand work
> related e-mails, ie circa 30 per day, which accounts for about two hours
> of my day. There is no way that I could handle this volume of work
> thoughput if it was all telephone based.
>
> Ie they could just be being industrious rather then being on the phone all
> day and billing their customers for the time spent on the phone by
> putting their prices up. I'd certainly not let it get in the way of making
> contact with them - they really sound like they know their stuff.
>
> Yours,
>
> Rich.
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