[modeleng] Re: 4QD

On Mon, 21 Jul 2008, Dennis Rayner wrote:

> They certainly don't want to TALK to
> anyone and I find that very customer unfriendly.

Hi there Dennis,

I know what you mean, but it is possible it's run as a sideline (ie the 
person has a day job and so can't be on the phone during normal business 
hours).

Also, as I've mentioned before, a lot of our model engineering suppliers 
have more potential customers than they can deal with, so if they prefer 
to be 'phone phobic' then that is their way of wittling down their 
customer base to a more workable number.

I have to admit that as a professional engineer, I can see their point of 
view. In a typical month I send out and respond to around a thousand work 
related e-mails, ie circa 30 per day, which accounts for about two hours 
of my day. There is no way that I could handle this volume of work 
thoughput if it was all telephone based.

Ie they could just be being industrious rather then being on the phone all 
day and billing their customers for the time spent on the phone by 
putting their prices up. I'd certainly not let it get in the way of making 
contact with them - they really sound like they know their stuff.

Yours,

Rich.
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