Well, have you gone through trying to have somebody at apple Care
work through it with you/ The last post about Apple Care I remember
reading said you accidentally hung up on them.
Something less serious than the possibilities I cited could
certainly be wrong and I certainly hope so; since you have somebody
sighted there who can read the screen I would call Apple Care and
work with them if you haven't already done that.
--
Cheryl
"Where your treasure is, there will your heart be also."
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