Dissatisfied customers? Those would be the one behind me in the supermarket checkout line this evening. I took my receipt and--force of habit--ran the numbers through my head to get an approximate total. Stepped over and out of the way...still couldn't get the total to be correct. Asked the checker if she reached the same conclusion. She, of course, had to pull a calculator from her drawer, at which point the lady who was waiting next in line had words to say about the son of God. No doubt they were words appropriate to the occasion, this being Christmas Eve. I was sent to "Customer Service," which turned out to be someone very like the bagging assistant, who also had a calculator. The error, for error there was, proved to be of no great consequence and, rather than have him count out coins, I decided to let it go. He said he'd be happy to go look for some change. I thought, "I don't like this store." Dissatisfied parents? Two lots this week. One was a very unfortunate occurrence. Coming out of Powell's with J., I nearly tripped over one of those toddlers whose phase of motion mimics clockwork toys. Put them down, off they go. In any and all directions. The father apologized. I thought, "why apologize? This is what they do." I said, "He has the right of way," walked on, smiling and thinking I'd said exactly the right thing. Since my hearing isn't great, it was up to J. to tell me when we were a hundred paces away and at the car that the parents had expostulated, "He's only a kid," and something about how intolerant I was. Apparently they heard, "He's *in* the way." Maybe "having the right of way" is not idiomatically correct in America? The other dissatisfied parent was the mother of a "little dear." At the Nutcracker, the little dear decided to kick my seat. Once, I let pass. Twice, I let pass. On the third attack, I turned around and gave the kid a look. A look, mind, not a "Would you please stop doing that," or something of that ilk. Kid did it again. I turned around again. The mother apparently said, again outside my hearing range but within J.'s, "He didn't need to give us looks." Not "please stop kicking the chair, you marvelous little darling." And how was the Nutcracker? The thought in my mind for much of the time was, "this is truly the last time in my life I'm going to put up with this." That is, of course, a silly notion. My daughters will possibly have kids who think that ballet is just the stuff, and I'll be forced to endure yet more sugar plum fairies and other gravity-handicapped beings, applauding as I go. Things I really don't understand about America's version of Christmas: the Nutcracker, Christmas Carol, all those songs by harmonizing choirs. I mean I understand fundraising and how everyone sees Christmas as an opportunity to get into someone else's trouser pocket. I know that putting on a show with no royalty costs is ideal from that perspective. But something Dickens wrote in 1843 and a rather dull ballet, and mucked-up carols...what on earth? No matter. This evening we're having L.'s cousins over for lasagna the girls have made from scratch and all the traditional Jewish Christmas festivities. Tomorrow will be completely within my control: presents, followed by roast beef dinner, followed by a good walk and further eating and probably a movie or two. Of what happens on Boxing Day, I have no inkling, but my students' grades are in, dissatisfied parents have scuttled back to their caves and nooks, and I have nothing left to express but peace and goodwill to all breathing persons. Merry everything to you and yours. Drive safely. Be sure to make a careful note of the color of your car, possibly its make, also where it ends. In floods, bright sunshine or snowdrifts, this is a good thing to do. David Ritchie, Portland, Oregon------------------------------------------------------------------ To change your Lit-Ideas settings (subscribe/unsub, vacation on/off, digest on/off), visit www.andreas.com/faq-lit-ideas.html