[LRFlex] Re: Not So Wonderful Kindermann Service

*hit happens. Too bad it had to happen to you in this instance.

I have sent Gerry two SL2's, two M2's and an M3 for CLA's in just the last 18 
months and I couldn't be happier and more satisfied with the quality of the 
work and turnaround time.

It does seem that when things go work in any transaction a multitude of things 
go wrong...

Did you talk directly to Gerry Smith? If not please give him a call or send him 
an email detailing whats transpired and your out of pocket expenses.

Regards,

Greg

----- Original Message -----
From: Earthmother <veggie@xxxxxxxxxxxxx>
Date: Friday, July 16, 2004 6:00 pm
Subject: [LRFlex] Not So Wonderful Kindermann Service

> I'm afraid that I'm not one of those who is enamored of  the 
> quality of the
> Leica repair service provided by Kindermann.
> 
> About one year ago I sent a functioning Leica IIIg to Kinderman 
> for a
> routine CLA  (Kindermann is not an inexpensive place to have such 
> servicedone).  It was returned to me with a non-functional self 
> timer which
> required my sending it to Kindermann a second time, at my expense, to
> correct  sloppy work on their part.
> 
> Adding insult to injury, Kindermann uses UPS to ship to the US 
> (where I
> live). The sweethearts at UPS charge a $32 customs brokerage fee 
> on top of
> the shipping cost to return your own camera back to you (no duty, 
> of course,
> and hence no evident service provided by UPS). Shipping by Canada 
> Post would
> require no such brokerage fee. Kindermann also billed me for 
> return postage
> when they sent the camera back to me the second time which 
> required my
> telephoning them (me expense again) to have the expenses reversed 
> to them
> from my credit card.
> 
> Short of losing my camera, it is difficult to imagine what else 
> Kindermanncould have gotten wrong.
> 
> Six months after the camera was returned the second time from 
> Kindermann,the shutter speed dial came loose. The IIIg is now at a 
> domestic US repair
> shop getting that sorted out.
> 
> 
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