[LRflex] Re: HP Support - how they made my day

Doug - 
Great to hear - what was the problem??

Bob Palmieri


-----Original Message-----
From: leicareflex-bounce@xxxxxxxxxxxxx on behalf of Douglas Sharp
Sent: Fri 5/26/2006 11:31 AM
To: Leica Users Group
Cc: MUG; leicareflex@xxxxxxxxxxxxx; Deskjet inbox de
Subject: [LRflex] HP Support - how they made my day
 
Hello all of you out there around the world,
it happens so seldom that I just had to let everyone know.

I've been having a problem with my HP 7960 for a couple of days and got 
in touch with the German support desk.

Never before have I received such correct, fast, helpful and, above all, 
perfectly understandable help from any of the many company helpdesks I've
had reason to contact over the years.
Too many company's help desks talk/write to you as if you were a 
graduated software/hardware engineer and make you more confused than you 
were at the start - many thanks to Ms. Meinhard and her colleagues at HP 
for doing it right

It is so enjoyable to write something nice about one of the companies so 
many of us rely on for our professions/hobbies/livings.
I hope this kind of service catches on at other companies!
Best from Hannover
Douglas

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