[LRflex] Re: DMR Casualty Report

At 31/05/2006, you wrote:

>David,
>
>Direct dealing is faster because Leica makes more money for service
>if they do not have to pay a dealer their rightful commission.
>
>Jerry


Jerry:

This is a warranty situation... there is no commission for the 
dealer.  Yet the faster turnaround seems to be valid for warranty work, too.

It seems to me that Leica find it easier to put off the dealer, 
whereas the customer who sent it in, direct, is more likely to call 
Leica direct.... and it is more difficult to give him the run around.

Note! This is my thought and should not be construed as Leica 
policy.  However, in my 30 years in Retail Electronics, this proved 
to be true, more often than not.

Just my 2 cents....

Cheers!


---

David Young,
Logan Lake, CANADA

Personal Web-site at: http://www3.telus.net/~telyt
Limited Edition Prints at: http://www3.telus.net/~telyt/prints.htm
Leica Reflex Forum web-page:  http://www3.telus.net/~telyt/lrflex.htm




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