[juneau-lug] Re: April Meeting

That exact same thing happened to me. One time when I wasn't think with 
both my brain cells, I called up ACS to order the pipe because it had a 
10-day free trial. They took over 2 hours to test my line and upgrade the 
card in their switch. During this time I had no phone and no one called me 
letting me know that I would unable to use it. I guess I got one of the 
first versions of their ppoe clients because it would always lock up soon 
after boot. I returned the modem on the 9th day. Come the next billing, I 
was charged some $260 for the modem even though I returned it, and they 
even charged me for 2 months of pipe service on top of that. Needless to 
say I had a very bad experience.

When the state was negotiating w/ ACS after they were awarded the telecom 
RFP I was able to meet w/ Jeff Tyson, VP of ACS Internet. I told him what 
happened and was very apologetic about the whole ordeal.

I'm not sure how much I can say with the ACS non-disclosure agreement fresh 
in my mind, but we had a problem getting some people to do what they were 
suppose to within ACS, thus preventing and hindering us from doing our job. 
Jeff Tyson came in and actually listened to our gripes and what needed to 
be done. Flipped open his StarTac and made some phone calls. This did start 
to happen like they should of in the first place.

I hear some rumor that ACS is going to offer a discounted pipe service to 
state employees. I don't know if this is fact or fiction, but people have 
been calling up asking about it, and I did hear some office banter about 
it. If that is true, it should even cover UAS employees. I'll keep everyone 
informed about any new deals.

-sean

(stupid quote limiter)

At 19:43 04/05/02 -0900, you wrote:
On Fri, 5 Apr 2002, Toby Harbanuk wrote:
 >
 > Did I miss something? Why would we hate you for working for ACS?
 > Microsoft or disney or Unisys I can understand...


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