[jsfg_cinti] Job Posting: Support Center Analyst

The following job opportunity has been posted to the JSFG E-mail Mailing Li=
st.

Date: 1/29/08
JobTitle: Support Center Analyst=20
JobClass: Information Systems
JobDescript: Hours:=20
10:00 am - 7:00 pm=20

=20

Job Summary:=20
The Support Center Analyst provides technical support to internal and exter=
nal customers of Quest Diagnostics installed products and related software.=
 =20

Principal Responsibilities:
Demonstrate solid grasp of key technical and process concepts.=20
End-to-End individual call ownership from call receipt to resolution.=20
Documentation of 100% calls logged/calls received into ticket tracking syst=
em.=20
Adherence to critical SOP=EF=BF=BDs and performance standards.=20
Provide excellent customer service to callers by answering phones and greet=
ing customers according to Support Center standard procedures. Support Cent=
er Analyst diagnoses and resolve problems related to, but not limited to:  =
All Care360 Products, Hub Interfaces, etc.=20
Understand and comply with security and support policies and procedures. =
=20

REQUIRED KNOWLEDGE:=20
Some college, technical school level classes, or equivalent experience.=20
Working knowledge of Help Desk / Customer Support center operations and the=
 systems that are supported.  =20
Familiarity with call tracking software.=20

Minimum Qualifications:

2 years strong customer management and technical support experience, suppor=
ting a clientele that is predominantly =EF=BF=BDnon-technical=EF=BF=BD.=20
Excellent oral and written communication skills=20
Ability to provide on-call support on a rotating basis.  Work hours are var=
iable, based on help desk coverage requirements and schedules.=20
Location:=20
Cincinnati/ Mason, OH=20

=20
Apply to=20
jobs@xxxxxxxxxxx

Location: Cincinnati/ Mason OH
Requirements_Qualif:=20
WorkType: Full-time Regular
Travel: No
PositionState: Existing
SalaryRange: $negotiable=20
HowApply_Email: Yes
Company: MedPlus Inc
Person_Requesting_Profiles: Devika Srivastava
Contact_StreetAddress: 4690 Parkway Drive
Contact_City: Mason
Contact_State: OH
Contact_ZipCode: 45040
Contact_WorkPhone: 513-204-2405
Contact_FAX:=20
email: dsrivastava@xxxxxxxxxxx
Industry:=20
Comments:=20




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