[jsfg_cinti] Job Posting: Senior Customer Support Analyst

Date: 08/21/07
JobTitle: Senior Customer Support Analyst (SCSA)
JobClass: Information Technology
JobDescript:  Provides expert-level technical assistance, support, and advice 
to customers and other users. The SCSA interprets problems and provides 
technical support for hardware, software, and systems. The SCSA answers 
telephone calls and e-mails, analyzes problems by using automated diagnostic 
programs, and resolves recurring difficulties. 
Location: Cincinnati, OH 
Requirements_Qualif: 
WorkType: Full-time Regular
Travel: 
PositionState: Existing
SalaryRange: $$
HowApply_Phone: Yes
Company: The Hillman Group
Contact: Cassie Bick
Contact_StreetAddress: 10590 Hamilton Avenue
Contact_City: Cincinnati
Contact_State: OH
Contact_ZipCode: 45231
Contact_WorkPhone: 513 851 4900 x2311
Contact_FAX: 
email: Cassie.Bick@xxxxxxxxxxxxxxxx
Industry: 
Comments:  Put Job Title in subject heading when contacting Cassie via e mail.  

Core Competencies:

  1.. Good written communications skills

  2.. Excellent verbal communications skills

  3.. Excellent phone etiquette

  4.. Able to work under pressure

  5.. Able to handle multiple tasks and priorities simultaneously

  6.. Mentors Customer Support Analysts

  7.. Provides technical assistance, support, and advice to customers and other 
users

  8.. Interprets problems and provide technical support for hardware, software, 
and systems

  9.. Analyzes problems by using automated diagnostic programs

  10.. Writes training manuals and train computer users in how to use new 
computer hardware and software

  11.. Listens carefully to the customer, ask questions to diagnose the nature 
of the problem, and then patiently walks the customer through the 
problem-solving steps

  12.. Provides feedback on company products, processes and/or procedures

  13.. Performs other related duties as assigned

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