[jsfg_cinti] Job Posting: Help Desk Support Analyst

The following job opportunity has been posted to the JSFG E-mail Mailing List.

Date: 12/02/08
JobTitle: Help Desk Support Analyst
JobClass: Information Systems
JobDescript: Help Desk Support Associate:

1st shift is 7am � 3pm
2nd shift is 3pm � 11pm

Off-shift hours will be considered on a case-by-case basis.  

This position also works every other weekend (Saturday and Sunday).

This position will start for 2 weeks from 7 am � 3 pm for training and then 
will move to the assigned shift.

Desired but not required:

Helpdesk certification(s) (Customer Service Specialist - CSS, Help Desk Analyst 
- HDA, Support Center Team Lead - SCTL)


POSITION DESCRIPTION:

24 x 7 support for stores, offices and warehouse users.  Need talented 
individuals to expand the Support Center team.  You will train on day shift 
(7am � 3pm) for approximately 2 weeks.

This position works directly with clients to resolve software and hardware 
problems remotely from the Blue Ash facility.  This is an outstanding 
opportunity to develop valuable technical and business skills as a member of a 
world-class service organization.  You will provide outstanding customer 
service and communication skills.  Working knowledge of PC software and 
hardware is required.  The training program and team environment will give you 
the additional tools you will need to succeed.

This position will start out as an at least 3-month contract assignment.  It 
typically takes 6 months to learn all the applications supported at the Blue 
Ash facility.  Conversion to direct occurs typically between 3 months to 1 
year.  

Please click "Apply now" towards the bottom of this page (if available), email 
your current, chronological resume to:

jkennedy@xxxxxxxxxxxxxxx

Apply online:

http://tinyurl.com/6mjkx4

Or call (513) 489-4300 x. 116 for additional information.
Location: Blue Ash
Requirements_Qualif: At least Associate degree in computer related field 
strongly preferred.

Experience in 100% phone support environment strongly preferred.
WorkType: Contract
Travel: No
PositionState: New
SalaryRange: $$13.00/hr
HowApply_Mail: Yes
HowApply_Phone: Yes
HowApply_Fax: Yes
HowApply_Email: Yes
Company: Belcan
Person_Requesting_Profiles: John S. Kennedy
Contact_StreetAddress: 11591 Goldcoast Dr.
Contact_City: Cincinnati
Contact_State: OH
Contact_ZipCode: 45249
Contact_WorkPhone: (513)489-4300
Contact_FAX: (513) 489-0830
email: jkennedy@xxxxxxxxxxxxxxx
Industry: 
Comments: 




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