[jsfg_cinti] Job Posting: Help Desk Support Analyst

The following job opportunity has been posted to the JSFG E-mail Mailing List.

Date: 08/21/08
JobTitle: Help Desk Support Analyst
JobClass: Information Systems
JobDescript: Help Desk Support Associate:

The ideal candidate will have an Associate degree or the equivalent in 
educational credits and previous Help Desk experience, but an extremely strong 
customer service background combined with some computer support background will 
be considered.

Desired but not required:

Helpdesk certification(s) (Customer Service Specialist - CSS, Help Desk  
Analyst - HDA, Support Center Team Lead - SCTL)


POSITION DESCRIPTION:

24 x 7 support for retail, office and warehouse users.  Our client is looking 
for talented individuals to expand the Help Desk team.  This position will 
train on day shift (7am � 3pm) for approximately 2 weeks.

This position will work directly with users to resolve software and hardware 
problems remotely from a facility in Blue Ash.  This is an outstanding 
opportunity to develop valuable technical and business skills in a world-class 
service organization.  This position requires outstanding customer service and 
communication skills.  Working knowledge of PC software and hardware required.  
Client's training program and team environment will give this position the 
additional skills and knowledge needed to succeed.

Shifts available:
 
1st:  8am � 4pm
2nd:  3pm � 11pm 
3rd:  11pm - 8am  

Our client is also willing to consider off-shift hours (i.e. 10am to 7pm).  
This position is also required to work every other weekend (Saturday and 
Sunday).

Must also be available for 2 weeks from 7am � 3pm for training and then able to 
move to the assigned shift.

Please click "Apply now" towards the bottom of this page (if available), email 
your current, chronological resume to:

jkennedy@xxxxxxxxxxxxxxx

Apply online:

https://belcan.smartsearchonline.com/jobs/jobdetails.asp?job_number=102498
Location: Blue Ash
Requirements_Qualif: 1+ year Help Desk experience and/or Associates Degree in 
Computer Support.

Must have strong Written English skills.
WorkType: Contract
Travel: No
PositionState: New
SalaryRange: $$
HowApply_Mail: Yes
HowApply_Phone: Yes
HowApply_Fax: Yes
HowApply_Email: Yes
Company: Belcan
Person_Requesting_Profiles: John S. Kennedy
Contact_StreetAddress: 11591 Goldcoast Dr.
Contact_City: Cincinnati
Contact_State: OH
Contact_ZipCode: 45249
Contact_WorkPhone: (513)489-4300
Contact_FAX: (513)489-0830
email: jkennedy@xxxxxxxxxxxxxxx
Industry: Information Technology
Comments: 




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