[jsfg_cinti] Job Posting: Customer Support Associate

The following job opportunity has been posted to the JSFG E-mail Mailing Li=
st.

Date: 10/18/07
JobTitle: Customer Support Associate
JobClass: Consulting
JobDescript: Our Service
We serve people to implement comprehensive safety and regulatory compliance=
 programs with the aid of company-developed web applications that provide c=
ontent and a framework/infrastructure to help implement, manage and sustain=
 the programs.  We look at customer support as one of the most important fu=
nctions of our organization.  Every one of our customers, big or small, imp=
osing or laid back, progressive or resistant, is extremely important to us.=
  We are a =EF=BF=BDhigh touch=EF=BF=BD organization, realizing that custom=
ers not only deserve, but are very much in need of our support.  We=EF=BF=
=BDve developed an excellent customer reference base because we have a =EF=
=BF=BDwhatever-it-takes, bend-over-backwards=EF=BF=BD mentality.  We return=
 customer calls and emails promptly.  We respond to a customer needs quickl=
y.  We work as necessary to =EF=BF=BDget the job done.=EF=BF=BD  We meet pe=
rsonally with customers when needed.  In summary, we strive to exceed the e=
xpectations of every customer.

Challenge
Customer Support Associates are challenged to deliver outstanding customer =
service, advice and support to end-users of company products and services.

Responsibilities
Customer Support Associates are responsible for:
●=09Managing customer projects =EF=BF=BD effectively taking customers=
 from sales commitment through implementation and beyond, including impleme=
ntation planning, correspondence, meetings and presentations, guidance on s=
afety, regulatory compliance and software use, and configuration, setup and=
 support/maintenance of customer software applications (by Works Intl.)
●=09Maintaining an active file of where the customer is in the implem=
entation process, how things are going, challenges, next steps, etc.  Keepi=
ng both paper and electronic support files up-to-date and very well organiz=
ed,.
●=09Establishing and maintaining high-quality working relationships w=
ith a variety of customers.
●=09Providing customer advice and support over the telephone, by mail=
, e-mail, or in person.
●=09Recognizing customer service needs and maintaining and improving =
customer satisfaction.=20
●=09Establishing and meeting service quality targets as agreed with t=
he team manager.=20
●=09Acting upon referral/sales opportunities that present themselves =
during customer interaction.
●=09And other duties as required and/or requested by management.

Location: Norwood, Ohio
Requirements_Qualif: Customer Support Associates must:
●=09Possess excellent interpersonal skills, listen well and sense cus=
tomer needs.=20
●=09Communicate a sincere desire to provide high-quality service.
●=09Be highly motivated, pro-active, and a self-starter, with a =EF=
=BF=BDwhatever-it-takes=EF=BF=BD work ethic.
●=09Be well versed in the business, products and services of Works In=
ternational.
●=09Have or develop an understanding of workplace safety and regulato=
ry compliance.
●=09Have the ability to effectively handle customer support needs.
●=09Have excellent skills in personal productivity software (e.g., Wo=
rd, Excel, email).
●=09Be able to recognize and refer sales opportunities.
●=09Speak English well and have good verbal, writing, and telephone c=
ommunication skills.=20
●=09Treat all information confidentially (as appropriate).=20
●=09Have good analytical skills and judgment.
●=09Be sensitive to the organization hierarchy of Works Intl. and tha=
t of our customers.
●=09Work well with others (good teamwork).
●=09Be curious, look for, and be open to alternative methods of doing=
 things.
●=09Work to develop advanced customer relationship building methods, =
tools and  skills.=20

WorkType: Salaried
Travel: Yes
PositionState: New
SalaryRange: $$35 - 45,000
HowApply_Email: Yes
Company: Works International, Inc. (PublicSchoolWORKS)
Person_Requesting_Profiles: Steve Temming
Contact_StreetAddress: 1776 Mentor Ave.  Suite 250
Contact_City: Cincinnati
Contact_State: OH
Contact_ZipCode: 45212
Contact_WorkPhone: 513 631 6111
Contact_FAX: 513 631 6888
email: personnel@xxxxxxxxxxxxxxxxxxxxx
Industry:=20
Comments:=20




You can unsubscribe from the list by sending email to 
jsfg_cinti-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field. 

Web archive: http://www.freelists.org/archives/jsfg_cinti 

Questions to:  jsfg@xxxxxxxx

Other related posts: