[jsfg_cinti] Job Posting: Associate Relations

The following job opportunity has been posted to the JSFG E-mail Mailing Li=
st.

Date: 11/29/07
JobTitle: Associate Relations
JobClass: Human Resources
JobDescript: GENERAL FUNCTION



Advise managers nationally in the timely and consistent resolution of assoc=
iate issues. This includes providing strong direction on policy interpretat=
ion, performing analyses of company risk, aiding in the development of rout=
ine hourly associate counseling=EF=BF=BDs, and approving terminations in ca=
ses of job abandonment or failure to return to work from leave.



Based on listening to store manager feedback and self-development, provides=
 meaningful learning and preventative suggestions regarding policies, compa=
ny initiatives and changes in the law.



MAJOR DUTIES AND RESPONSIBILITIES



=EF=BF=BD Provide exceptional level of service to managers and associates a=
s a national call center via telephone, fax, and e-mail. This includes resp=
onding to caller inquiries quickly, completely, and professionally.

=EF=BF=BD Protect company assets and improve associate skills by providing =
direction to managers and associates on policy interpretation, counseling=
=EF=BF=BDs, associate development, and approval for terminations in cases o=
f job abandonment or failure to return to work from leave.

=EF=BF=BD Takes appropriate proactive steps to reduce risks of litigation a=
nd workplace violence.

=EF=BF=BD Responsible for diagnosing / resolving problems through both ques=
tioning techniques and risk assessment. Assists by applying knowledge of Hu=
man Resources policies / procedures and Federal / State Laws giving correct=
 resolutions in a clear, concise manner.

=EF=BF=BD Coach and assist store managers in writing and delivering feedbac=
k in a manner that will motivate associates to improve while also providing=
 solid legal documentation for terminations, if needed. This includes revie=
w and approval of counseling documentation, role-playing the delivery, and =
identifying appropriate development plans.

=EF=BF=BD Captures critical information / key points by using exceptional a=
ctive listening skills and asking appropriate probing questions.

=EF=BF=BD Handles issues with composure by addressing the situation objecti=
vely (de-personalize) and effectively refers the caller when necessary.

=EF=BF=BD With assistance, research, draft and compose correspondence, poli=
cy proposals, and department communications.

=EF=BF=BD Recommend policy revisions based on current store trends, legal c=
hanges, and required clarifications through Call Center Coordinator Associa=
te II.

=EF=BF=BD Effectively utilize Peregrine, Cyborg, and computer systems to ca=
pture issue details without effective biases (facts only); investigate prio=
r issues and resolutions; and pull data for risk assessments and trends.

=EF=BF=BD Effectively identifies when the Manager=EF=BF=BDs involvement in =
the Luxottica Service Center or Associate Relations involvement is appropri=
ate.



Education

=EF=BF=BD Human Resource discipline preferred

=EF=BF=BD Bachelors degree or equivalent experience



Experience

=EF=BF=BD Minimum one year of customer service experience in a high volume =
call center addressing customer questions or resolving customer concerns


Location: Luxottica Retail
Requirements_Qualif:=20
WorkType: Full-time Regular
Travel: No
PositionState: Existing
SalaryRange: $$32K-$35K
HowApply_Fax: Yes
HowApply_Email: Yes
Company: Luxottica Retail
Person_Requesting_Profiles: Michelle Holmes
Contact_StreetAddress: 4000 Luxottica Place
Contact_City: Mason
Contact_State: OH
Contact_ZipCode: 45040
Contact_WorkPhone: 513-765-6182
Contact_FAX: 513-492-6182
email: mholmes1@xxxxxxxxxxxxxxxxxxx
Industry: Retail
Comments: Please email or fax resumes.  This is an entry level full-time po=
sition.




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