[jsfg_cinti] Fwd: Sr Process Improvement Engineer - Retail

Please check out the opportunity listed below.
Respond to Amy directly.
From: Amy Sotkiewicz <amy@xxxxxxxxxxxx>

 *Senior Process Improvement Engineer Customer Service*

*$100k + / bonus opportunity / relocation / benefits*

*$760 million in revenue in 2007 – retailer *

*Job Description:  *The Senior Process Improvement Engineer Customer Service
will work as part of a central operational excellence team and be
responsible for providing leadership in applying subject matter expertise in
business transformation concepts such as Value Stream Analysis, Lean
Thinking and Six Sigma to identify and quantify process improvement
opportunities and *lead process improvement implementations in all customer
related areas of the business.   *

*Responsibilities:*

Provide experienced leadership to the customer service team, setting project
priorities and helping to develop them professionally.  Set the example by
personally leading specific initiatives.

Design, implement and lead a program to instill continuous improvement
thinking and practices throughout the company through training and quality
events.

Work effectively in a very fast paced, results oriented and unstructured
environment.  Must show independent initiative to identify and drive short
term process improvement projects while also recommending and supporting
strategic improvement initiatives.

Strong leadership presence including ability to champion change and
influence others.  Polished oral and written communication skills.

Identify and implement cost savings and process improvement projects through
detailed analysis of fulfillment, reverse logistics and customer service
processes, quantification of costs and benefits, and leadership of approved
projects.

Lead joint process improvement initiatives with our upstream channel
partners.

Identify, understand and explain the impact of new processes and/or changes
to existing processes on product quality and customer satisfaction. .

Lead the design, implementation and tracking of performance measures and
reporting to validate expected results from process improvement activities.

*Qualifications:*

Must have a minimum of a Bachelor's Degree, preferably in Engineering.

6+ years applying Continuous Improvement techniques such as Lean Thinking,
Six Sigma, TPS, etc…  in a manufacturing / distribution environment with
emphasis on customer service.

Demonstrated experience designing, implementing and leading a formal program
to spread continuous improvement thinking and practices throughout an
organization.

Demonstrated experience leading and developing process improvement teams.

*Amy Sotkiewicz*

*Client Relations Manager/Senior Recruiter*

*Tavanese & Company*

*Nationwide Executive Search*

*1465 S. Fort Harrison, **Suite** 107*

*Clearwater**, **FL**  **33756*

*(727)479-5883*

*amy@xxxxxxxxxxxx* <amy@xxxxxxxxxxxx>

*www.tavanese.com* <http://www.tavanese.com/>

"There is no security on this earth; there is only opportunity."

- General Douglas MacArthur

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