[jsfg_cinti] Fw: Technology Support Manager, Philadelphia
- From: "mredd" <mredd@xxxxxxxxxxxxxxxxx>
- To: <jsfg_cinti@xxxxxxxxxxxxx>
- Date: Thu, 14 Nov 2002 19:54:46 -0500
I have a Sr. opening perhaps you might someone....it's fulltime but in
> PHILADELPHIA :
>
> Technology Support Manager (Proposed)
> Salary between $ 100-140k
>
> Overview
> This position will be located in Philadelphia and will report directly to
> the CIO. The position will encompass the present customer service
> manager's position and the proposed application support manager's
> position. The Technology Support Manager position includes help desk and
> call center operations and application support operations supporting the
> Philadelphia-based application outsourcing (AO) service line, as well as
> the Chicago-based real estate information management (REIM) service line.
> The AO service line currently includes JD Edwards OneWorld and Lawson ERP
> hosting services and the REIM service line offers a blended hosting and
> business process outsourcing (BPO) solution using JD Edwards OneWorld as
> the ERP backbone. Chicago also maintains a processing center for BPO
> operations. Current staffing levels include 4 JDE application support
> staff, 2 Lawson support staff and 3 interns supporting level 1 help desk
> calls.
>
> The Technology Support Manager will provide leadership and vision for
> company's customer support and application support operations, as well as
> interface tactically and strategically with the Infrastructure &
> Operations Manager. The Technology Support Manager will provide a growing
> integrated support capability for technologies and processes within the
> existing AO and REIM service lines, as well as for new systems
> technologies currently at the contract negotiation stage. As a vital
> component in company's technology services management team, the successful
> candidate will have a strong IT background, in a senior role managing
> technology personnel in a related capacity supporting ERP systems in an
> outsourcing business model. The successful candidate will have proven
> management, organizational, communications and collaborative skills, as
> well as strong technical documentation and process skills.
>
> Client has already advised us: ONLY DEAD ON, BULLSEYE FITS WILL BE
> ACCEPTED, NO FLEXIBILITY!!!
>
> Rick James
> Sr. Nationwide Recruiter & Acct.Mgr.
> AVP-Chicago
>
> The Judge Group, Inc.
> Office 630-472-0090
> www.judgegroup.com
>
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