[jsfg_cinti] Fw: [LinkedCincinnati] Urgent need for Level1 Help Desk Support with TATA (www.tcs.com) in Milford, OH

----- Original Message ----- 
From: kay.urpantech 
To: LinkedCincinnati@xxxxxxxxxxxxxxx 
Sent: Tuesday, September 16, 2008 11:05 AM
Subject: [LinkedCincinnati] Urgent need for Level1 Help Desk Support with TATA 
(www.tcs.com) in Milford, OH


The incumbent will be part of a dynamic and aggressively growing 
Global corporation with over 80,000 intelligent minds that create 
solutions every day. They will be working at the TCS's State of the 
art Delivery Center at Milford, OH. 

Skills:
Networking-LAN/MAN/WAN 
Operating Systems - Windows/Unix/Solaris/Linux/AIX/HP/UX/Citrix 
(MSCE/SAA 2 certification)
Messaging-MS Outlook/Exchange/Lotus Notes
Exposure to working on Service Management tools like 
Remedy/HPSD/Peregrine
At least 1+ year of experience in Voice based process is required
NT/2000/XP MCP certification preferable
MCSE Added advantage (NT/2000 or 2003 track)
Experience on basic networking and technical trouble shooting.
2- 6 years of experience
Networking, LAN, Wireless, VPN, Dial up knowledge
Good verbal and written communication skills
Customer handling skills

Job Profile:
Level 1 Support. First point of contact for any Enterprise helpdesk 
Call
Diagnose the problem, Provide Resolution over phone/chat/email. 
Escalate to next level or appropriate
Problem Resolution Group
Use trouble Ticketing system, Track a call to closure 
Raise Service Requests for the users
Action the requests as per the guidelines
Report progress / problems to reporting Manager
Participate in team briefing/ Process review meetings
Perform to achieve the SLA as per KPIs set
Follow Quality Management System

Salary: Open
Duration: Full time
Excellent benefits!

Feel free to contact me for any further questions at 513-429-8256 or 
kay.goli@xxxxxxxxxxxxx 



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