[jsfg_cinti] Fw: Cisco ICM Technical Support Position - Austin Texas

Cisco ICM Technical Support PositioneLoyalty
eLoyalty Corporation is a leading management consulting and systems integration 
organization focused exclusively on building customer loyalty. With nearly 500 
professionals in offices throughout North America and Europe, eLoyalty's broad 
range of Enterprise Customer Relationship Management (eCRM) related services 
include creating business strategies, defining technical architectures, 
selecting, implementing and integrating best-of-breed eCRM software 
applications, and providing on-going support for multi-vendor systems. The 
combination of eLoyalty's methodologies and technical expertise enables 
eLoyalty to deliver the tangible economic benefits of customer loyalty for our 
Fortune 1000 clients.

The Position:

Cisco ICM Analyst/Architect

This position will be responsible for the technical support and deployment of 
Cisco ICM solutions. This will include installation and support  of Cisco ICM 
software (and other third party software), hardware setup & testing, networking 
certification, remote monitoring, scripting, and integration with other 
enterprise applications. 


Location:  This position is based out of Austin, TX  relocation assistance may 
be provided 



Requirements:
CISCO ICM Scripting Experience
CISCO Translation Routing and CTI Experience
CISCO Admin Workstation and Web Viewer
CISCO Network Interface Controller (NIC):
Ø ATT
Ø MCI
Ø Sprint
Peripheral Gateway PBX configuration experience:
Ø Aspect
Ø Nortel
Ø Avaya
Peripheral Gateway IVR configuration experience:
Ø Intervoice/Bright
Ø Periphonics
Ø Edify
Ø Conversant
Ø Telera

Softphone Experience
Ø Answer, Release, Hold, Retrieve
Ø Make Call, Speed Dial
Ø Consult, Conference, Transfer
Ø Agent Statistics and workflow

CISCO to Siebel integration Experience
CISCO Internet (ERMS, Web Collab, Chat)
Development languages (C++, SQL)

Telecommunications -

Administrative skills on any major switch
Middleware (XML, MQ Series, Tuxedo, CORBA, COM+, EAI)
General Architecture (Networking, hardware, OS, legacy, performance)
Database - Experience with CISCO data model and reporting

General Attributes:

Comfortable and experienced in front of clients
History of technical delivery and support capabilities
History of technical design capabilities
Ability to travel extensively
Fast learners
Mentors
Strong and broad technically
Good communicators
Comfortable in a sales situation


Greg Bostwick 
Recruiting Director 
eLoyalty 
150 Field Dr. 
Lake Forest,IL 60045 
Toll Free Phone: 877-471-7500 x7128 
Local Phone: 847-582-7128 
Fax:  847-582-7203 
email:  Greg_Bostwick@xxxxxxxxxxxx 
website:  www.eLoyalty.com 


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